Ella’s Salon requires a 24-hour notice for a cancelation of all appointments. We understand life happens and there are times you will need to cancel. The 24-hour notice insures we can refill your spot as we have guests on our waiting list. Time is valuable and we also need to make sure our team has a full schedule. If you are new to Ella’s Salon, we will ask you to reserve your appointment with a credit card. Once you have become an established customer, we will no longer require you to keep a card on file. Services with longer appointment times, full set of lash extensions, brazilin waxing or an updo service, will require a credit card on file. In the event you cancel after the 24-hour policy or you no show the appointment you will be charged the full service value. Thank you for understanding!